Delivery Information
Christmas Delivery Information
International Delivery Information
Christmas Shutdown
As the run up to Christmas is so busy and our staff regularly work 12 hour days getting orders out we like to give everyone a really good Christmas break. Therefore our warehouse will be closed from 11am Friday 22nd December 2012 to 8am January 2nd 2013.
You will still be able to place orders online during this time, but no orders will be despatched until 2nd January 2013. Full expected delivery dates are shown at checkout.
Christmas Delivery
Christmas is our busiest time of the year, and Royal Mails. The following are our last order dates for all types of delivery. At Christmas we always recommend that all orders which are required before Christmas day are sent using either Next day tracked or 48 hour tracked as these shipments are tracked and traceable.
UK Last Order Dates
The last UK order dates for Christmas Delivery 2012 are as follows:
Next Day Tracked delivery - 21st December 11am.
48 Hour Tracked delivery - 21st December 11am. We recommend this method for all orders required before Christmas Day ordered during December.
First Class delivery - Royal Mail last posting date is the Thursday 20th December for First Class mail so we would require your order by Wednesday the 19th of December. However Royal Mail First Class is not a tracked or guaranteed service so we cannot guarantee that orders made using this method will arrive before Christmas day.
Free Delivery - Royal Mail last posting date is the Tuesday 18th December so we would require your order by Monday 17th of December. However Royal Mail Second Class is not a tracked or guaranteed service so we cannot guarantee that orders made using this method will arrive before Christmas day.
International Last Order Dates.
Last order date for Asia, Australia, Far East (including Japan), New Zealand - 3rd December.
Last order date for Africa, Caribbean, Central America, Middle East and South America - 4th December.
Last order date for Canada, Eastern Europe and USA - 9th December.
Last order date for Western Europe - 10th December.
We offer 4 types of delivery service for UK customers:
Economy Delivery - Royal Mail 2nd Class - FREE on any order value
- We do not charge for economy delivery, anywhere in the UK
- We send economy orders by Royal Mail 2nd Class Post. 2nd class normally delivers in 2 - 3 working days from dispatch, however this cannot be guaranteed, if you require your order before a specific date we recommend you use Next Day Delivery.
- We aim to dispatch economy orders within 3 business days, or sooner
Standard Delivery - Royal Mail 1st Class - From £1.30
- Standard Delivery charges vary by order value:
- £1.30 for orders £10 or under
- £2.00 for orders over £10 and less than £100
- £3.00 for orders £100 and over
- We send Standard orders by Royal Mail 1st Class Post. 1st class normally delivers in 1 - 2 working days from dispatch, however this cannot be guaranteed, if you require your order before a specific date we recommend you use Next Day Delivery.
- We aim to dispatch Standard Delivery orders within 1 business day, or sooner
48 Hour Delivery - Royal Mail Tracked 48 Hour Delivery - £3.49 on any order value
- We charge £3.49 for 2 working days delivery on any order to anywhere in the UK
- We send 48 Hour Delivery orders by Royal Mail Tracked 48 Hour Delivery which will deliver the package within 2 working days of dispatch.
- 48 Hour Delivery orders will be delivered within 2 working day of dispatch.
- We aim to dispatch all 48 Hour Delivery orders within 1 business day, or sooner.
- If you require your order before a specific date we recommend you use Next Day Delivery
Next Day - Royal Mail Tracked Delivery - £6.99 on any order value
- We charge £6.99 for Next Day delivery on any order to anywhere in the UK
- We send Next Day Delivery orders by Royal Mail Tracked 24 Hour Delivery which will deliver the package within 24 hours of dispatch.
- Next Day Delivery orders will be delivered within 1 working day of dispatch.
- We aim to dispatch all Next Day delivery orders made before 11am on the same day
- If you require your order before a specific date we recommend you use Next Day Delivery
- Please note that Next Day Delivery orders made after 11am on a Friday will usually be posted the following Monday for delivery on the Tuesday (with the exception of Bank Holidays)
Some general delivery information
- We may, at our discretion, upgrade your order to a courier service if it is of a high value or particularly fragile
- If the item you order is not in stock your item may have to be ordered from our suppliers, however even if this is the case we will still aim to dispatch your order within the specified times for your delivery choice
- In the unlikely event we cannot dispatch your order within the specified times we will get in touch with you
- If you have any delivery questions not answered here, then please email us at shop@modelrailwayloft.co.uk
International Delivery Information
We will soon be offering international deliveries. When this is available all the details will be listed here.
While the vast majority of the orders we send out will arrive on time there will always be a few small cases where issues arise that delay deliveries. These frequently asked questions will help you resolve any issues as they occur:
If you’ve been notified that your order has been dispatched but the estimated delivery date has passed we recommend that you contact your local Royal Mail postal sorting office to see if they have already tried to deliver it to you, you should also speak to your neighbours to see if the package has been left with them.
If your local sorting office does not have your package and neither do your neighbours then we would ask you wait a few days in case it’s been delayed in the post. If you still haven’t received it then please contact us and we’ll do our very best to help locate it.
How do I track my Next Day or 48 Hour Delivery Order
You will have received a tracking number for your next day delivery when we emailed you to let you know it had been dispatched. You can use this tracking number to check the status of your order at the Royal Mail Website
The tracking for my Next Day or 48 Hour Delivery shows that a delivery was attempted but I wasn’t able to accept the parcel, what should I do?
You should contact the Royal Mail directly to arrange a delivery. You may be able to collect your parcel from your local sorting office or post office instead.
You will have received a tracking number for your next day delivery when we emailed you to let you know it had been dispatched. You can use this tracking number to check the status of your order at the Royal Mail Website
The tracking for my Next Day or 48 Hour Delivery says the order has been delivered but I haven’t got it, what should I do?
Your parcel may have been left with a neighbour so check with them to see if they have it. You may also have a card from the courier telling you where they have left your parcel.
Your pacel may also have been left securely on your property, check the tracking information to see if it explains where to find the parcel.
If you still can’t locate your parcel then contact is and we’ll do everything we can to help you locate it.
